Ordering & Products

To place an order from your dashboard: 1. Go to the Shop from your dashboard or navigate to My Products to see your contracted items. 2. Browse or search for the products you need and add them to your cart. 3. Review your cart — adjust quantities, apply a discount code if you have one, and select your shipping address. 4. Choose a shipping tier (Standard, 2-Day, or Overnight). 5. Select a payment method (credit card or invoice if your organization qualifies for net terms). 6. Confirm and place your order. You'll receive an email confirmation with your order details. You can track your order status at any time from the Orders page in your dashboard.

My Products shows the specific products assigned to your organization through your contract. These items display your locked-in contracted pricing and are the products your business has agreed to purchase. The Shop is the full Earth Store product catalog, available for browsing by all users. If your organization has a contract, you may see both contracted pricing and standard pricing depending on the product. For most day-to-day ordering, My Products is the quickest way to reorder the items your business uses regularly.

Made-to-order products are custom items produced specifically for your business — typically cups, lids, or containers with your branding and design. Here's how the process works: 1. Start a custom order from the Custom Orders section of your dashboard. 2. Choose your product type, size, material, and quantity. 3. Upload your logo or design files (PNG, PDF, or AI formats accepted). 4. Add any design instructions or notes for our team. 5. Submit your order — our design team will review and create a digital proof. 6. You'll receive the proof through the in-app messaging thread on your custom order page. Review it and request revisions or approve it. 7. Once approved, production begins. Made-to-order products typically have a 2–4 week lead time. You can track the status of your order and communicate with our design team directly from the Custom Orders page in your dashboard. For bulk custom pricing or to discuss a large-scale branded packaging program, contact your sales representative or reach out at sales@earthcups.com.

Yes. Go to the Orders page in your dashboard, find the order you'd like to repeat, and click "Reorder." The same items and quantities will be added to your cart. You can adjust quantities or remove items before checking out. This is the fastest way to place repeat orders for items your business uses regularly.

If you have a discount or promo code, you can apply it during checkout: 1. Add items to your cart and proceed to checkout. 2. Enter your code in the "Discount Code" field. 3. Click "Apply" — the discount will be reflected in your order total. Discount codes may have restrictions such as minimum order amounts, specific products, or per-organization usage limits. If a code isn't working, double-check the terms or contact support for help.

Earth Store carries a full range of sustainable food-service packaging: - Cups — Hot and cold cups in multiple sizes, available in compostable (PLA-lined), home compostable, and recyclable (PE-lined) options. - Lids — Flat and dome lids designed to fit our cup sizes, made from compostable or recyclable materials. - Containers — Food containers and bowls for takeout, catering, and food service. - Cutlery — Compostable forks, knives, and spoons. - Custom-branded products — Any of the above with your logo and custom design. Each product page lists the specific material composition, certifications (BPI, TUV, FSC, etc.), sizing, and case quantities. Browse the full catalog in the Shop section of your dashboard.

Contact our sales team through the Contact Sales page on our website or email sales@earthcups.com. We offer complimentary sample kits so you can feel the product quality and test fit with your operations before committing to an order. Samples typically arrive within 3–5 business days. If you're an existing customer and want to try a product you haven't ordered before, your account rep can arrange samples as well.